'Jay' Joseph Carlton Moran, Jr.
Boston, MA Meteo Area – Willing to Relocate – jay+RESUME@tp.org
Š Executive specializing in large-scale technology operations and related M&A activities
Š Unique blend of technology and business acumen across a breadth of technology disciplines
Š Collaborative and nimble leadership style with the fortitude to make tough decisions
Š Leader of 200+ employees worldwide, with daily interactions from CxO level to hands-on engineers
Š Fiscal responsibility demonstrated through $xxM OpEx and $xxM CapEx yearly budgets
Cimpress NV (parent of Vistaprint) Waltham, MA Jun 2014 – Present
Vice President of Technology Operations (Tech Ops)
Reporting to the COO of Cimpress, I lead Tech Ops, a global 200+ employee organization responsible for centralized information technology. We support ~7000 employees and nearly $2B of FY16 revenue with an organization spanning North America, Europe, Australia, Tunisia, India, Japan, Brazil, and China. I was brought in to create and execute a modern vision to support a rapidly changing business model, from the former single $1.2B Vistaprint business unit to multi-business units leveraging a central fulfillment network. While corporate structure is rapidly changing, the software engineering model is also moving from a centrally developed monolithic application to small line-of-business aligned DevOps squads focusing on microservices leveraging AWS. I have cost center responsibility in FY17 of $xxM OpEx and $xxM CapEx, up from $xxM and $xxM respectively.
o In first 90-days: conducted extensive deep dives in and outside of organization; created compelling vision of self-service, automation, and right work in the right location; restructured leadership team and thus enabled the organization to flourish with directly aligned resources, and able to fulfill much of the vision in first two years of transformation.
o Coached and grew Sr. Director to Vice President of Enterprise IT and is now my named successor. Enterprise IT consists of Service Desk, Deskside Support, Telephony, Enterprise Collaboration & Applications, and SAP Programs & Development for Finance, HR, and Supply Chain.
o Transformed bare minimum IT Security program by working with CEO to gain support and investment in the “Gold Standard of Security,” which has led to a balanced Information Privacy & Security program, and will be presenting progress to the board in May 2016.
o Created Infrastructure Automation team to develop Infrastructure-as-a-Service (IaaS) microservices for software developers to avoid manual ticket-based fulfilment of much of their Tech Ops needs. On top of IaaS microservices, leveraged ServiceNOW for automated fulfillment of general employee self-service requests.
o Transformed clear prejudices against non-US team members, with no desire to grow them. After leadership changes, demonstrated several successes leading to acceptance that the right work should be done by the right person, regardless of whether they are in North Africa, India, Spain, the Pac Rim or the Americas.
o Chose Apptio for IT/AWS cost show back and eventual chargeback, to align IT costs with business unit objectives and provide defensibility for investments.
o Maintained +/- .5% OpEx budget adherence in FY15 ($50M) and FY16 ($xxM), even with rapid M&A and growth expansion activities. Achieved mostly through freeing OpEx from renegotiating hardware maintenance and Microsoft Enterprise Agreements and massively lowering server core-counts for MS-SQL licenses.
o With rapid move to AWS, decreased former CapEx replacement spend from prior $xx-xxM to <$xM.
o In first year, completely turned around employee engagement survey results from worst to best within former CIO organization; similar results expected, judging by morale of team, for 2016 survey.
o Since 2014, Vistaprint became a BU of Cimpress and Cimpress has acquired or opened 12 additional business units worldwide. The rapid integration of these new BUs without significantly growing staff or budget is achieved through execution of my vision for Tech Ops.
AOL Inc. Dulles, VA Jan 1999 – Jun 2014
AOL Brands – Distinguished Engineer/VP Jan 2012 – Jun 2014
I reported to the CTO of AOL Brands providing technical leadership for software architecture and engineering. I also maintained a dotted line as Distinguished Engineer to the SVP of Technology Operations. I advanced the state of AOL’s technology platforms and offerings, aligned technical talent to business needs at the highest levels of the company, and performed all aspects of technology diligence for M&A and divestitures.
o Managed technology due diligence and integration planning for 15 AOL closed merger, acquisition, and divestitures in 2013 alone, with 5 additional in the first four months of 2014.
o Designed and led the Chief Architect Program to increase delivered value of AOL’s 22 Chief Architects in regards to architecture reviews, R&D, standards, industry participation, and mentoring.
o Served as AOL Fishbowl Labs’ technology mentor, working with startups to refine technology strategies.
o Served as AOL Cultural Ambassador since 2010 (one of a handful serving so long), interviewing diverse candidates throughout company for cultural fit and always working to enhance the AOL culture.
o Designed and piloted Micro Data Center which was heralded in data center press for advancement beyond traditional data centers, achieving vital flexibility for resiliency, privacy law, and taxation issues.
Network Engineering & Operations (NEO) – Senior Technical Director Nov 2009 – Jan 2012
I was promoted to lead the entire organization after one year of succession grooming under retiring Vice President. Responsible for the architecture, engineering, and operations of all AOL networks including routers, switches, server load balancing, application delivery controllers, DNS, Akamai and other CDNs, regional dark fiber and DWDM transport systems, circuits, and worldwide co-located data centers. Initially, organization consisted of 6 managers and 59 total employees across US, Ireland, and India. After rightsizing, final organization consisted of 4 managers and 46 employees and contractors in the US, Ireland, and Germany. Cost center responsibility for 2011 had an OIBDA impact of $32M (cost of revenue and operating expenses offset slightly by IP transit revenues), $21M in capital expenditures, and $15M of depreciation expense of a $60M installed capital base.
o $2.2M favorable on $32M OpEx in 2011; Circuit expense down $900k; Colo expense down $850k.
o $2.2M favorable on $34M OpEx in 2010; Circuit expense down 37% Y-Y; Colo expense down 22% Y-Y.
o Cisco maintenance savings of $1.9M in July 2011 from prior $3.5M total through aggressive conversion to Juniper platforms and negotiations of terms with both vendors.
o Overall maintenance savings of $400k through negotiation and replacement with higher density routers.
o Generic Edge – replacement of 100+ routers with 12 Juniper MX960 in data centers resulting in average 2 router hops down from 5, lower latency, higher microburst and bandwidth capacity, using backplanes instead of optics for approximately 1/3 of intra data center traffic, $5M less deployed capital even with depreciated values and nearly $1M yearly in maintenance and power OpEx savings.
o US ATDN (AS1668) backbone technology refresh, replaced aging Cisco GSR fleet with Juniper MX960s for greater flexibility, less hardware, and nearly $1M yearly in maintenance OpEx savings.
o After large force reductions, the human error rate had become unacceptable in 2010; issue eliminated through operational excellence program, instilling engineering discipline and automation in 2011.
o Two-week integration of Ad.com networks after all seven of their employees took voluntary package in December 2009; immediate network stabilization achieved even with fewer resources.
Network Engineering & Operations – Senior Technical Director & Chief Architect Aug 2006 – Nov 2009
In 2006, I took over the Network Architecture team as Chief Architect and Technical Director. Team had all design responsibilities for all NEO related services. In 2007, I also took over DNS/GSLB Engineering & Operations team. I was promoted to Senior Technical Director in 2008 for performance and in prep as successor to VP of NEO. I conceived of the Generic Edge data center network design in 2007. My team’s other major accomplishments include DNS/GSLB redesign, aol.com infrastructure redesign, internal peering redesign, IPv6 deployment plan, international portal designs, and ATDN backbone redesign.
Internal Computing – Chief Architect & Technical Director Aug 2003 – Aug 2006
I held various leadership roles in the organization. I began employee leadership when I took over the Network Architecture and Internal Security teams in 2003. I continued to add responsibilities, eventually covering all aspects of worldwide employee networks in 2006 with 3 managers and 22 full-time employees located on both coasts of the US, France, the UK, and India. Managed $9M in OpEx and $6.5M in CapEx. I maintained my Chief Architect responsibilities for all of Internal Computing. In 2004, I created and co-chaired a cross-functional Internal Computing Security Program, after outages during Nimda, SQL Slammer, and Blaster worms. We had no downtime due to security incidents after we corrected issues and successfully weathered MyDoom and Sasser.
Internal Computing – Chief Architect Sep 2001 – Aug 2003
I was responsible for refining and approving designs for all core enterprise IT services and overall secure design of the worldwide infrastructure serving more than 45,000 nodes, 19,000 employees, and 100+ sites for AOL. I was also responsible for architecture of worldwide networks serving more than 20,000 nodes for Warner Brothers and Warner Music Group divisions from 2001-2004, cutting costs by $700k on $6M spend. I was a mentor to more than one hundred technical architects, engineers, and operators. I chaired the Core Network Integration Team for AOL Time Warner merger from 2000-2001, leading to over 10% reduction in network costs on $50M spend.
Internal Computing – Network Architect Sep 2000 – Sep 2001
After a year as an engineer, my expertise in networks and information technology was recognized and I was promoted. I re-architected the Internal Computing networks moving from an FDDI/Ethernet combination to GigE-switched infrastructure. The new architecture brought happiness to employees when they no longer suffered slow outage-prone networks.
Internal Computing – Senior Network Engineer Feb 1999 – Sep 2000
In February 1999, I joined AOL as a Senior Network Engineer in the Internal Computing organization. I was responsible for engineering and deployment of the worldwide enterprise/employee-facing networks. I rapidly completed a conversion from Bay Networks to Cisco that had been ongoing for more than a year but had made little to no progress. I created Perl automation to convert the Bay SNMP-based configs to Cisco configs and made the replacements a simple matter of having a remote employee move cables for me.
Williams Communications McLean, VA Nov 1998 – Feb 1999
Senior IT Consultant
I was hired to re-architect customer IT solutions to meet their ever-changing needs. We employed tool-based design verification using simulation tools and troubleshot elusive end-to-end system issues using the latest in analysis tools. I quickly realized the company and management had challenges and made the tough call to start looking for other opportunities within 60 days of starting.
Perot Systems Dallas, TX Aug 1995 – Oct 1998
Senior IT Consultant
I filled a senior IT consulting role to health-care customers. I mentored other members of the health-care team in various technologies that I had more experience with. I led project teams replacing legacy minicomputer and mainframe infrastructure with client/server network & systems. I was the architect and software engineer of Tenet Healthcare’s Find-a-Doctor website.
Tenet’s Frye Regional Medical Center Hickory, NC Feb 1994 – Jul 1995
Network & Unix Manager
Eastern Data, Inc. Kernersville, NC Aug 1988 – Feb 1994
Network/Systems Consulting Engineer
2012-2013 - AOL CEO Leadership Program
Selected as a Top 1% employee. Program focused on the multi-month Tignum Sustainable High Performance executive program and one-on-one mentoring/coaching with the Chief People Officer.
2002-2010 - AOL Internal Training (AOLU)
Annual Review & Career Path Coaching, Behavioral Interviewing, Communicating for Success, Compensation, Delivering Great Service, Essentials of Management, Facilitative Leadership, Keeping Your Best People, Leading Leaders, Managing at AOL, Managing Within the Law, Performance Management, Positive Power and Influence
1996-1997, 2006 - Pine Mountain Group - Network Analysis & Design and Advanced Network Analysis
1994 - Data General - TCP/IP Network Theory and Design, Unix Administration, Advanced SQL
1987-1989 - WSFC Career Center - Industrial Electronics
Affiliations and Certifications:
IEEE – Member since 1998; Standards Association; 40/100Gbs (802.3ba) High Speed Study Group
NANOG – Participant since 1999, founding member in 2011 after NewNOG transition
ARIN & RIPE – Voting member representing AOL Inc.
IETF – Attended & hummed at various IETF meetings; IPv6 Ops Planning activities in 1999-2001
Internet Society – Member of ISOC since 1996, Patron since approximately 2004
Certified NetAnalyst – Architect Level, 1997 and recertified in 2006